Refund & Return Policy
Every ZeroPero piece is made from top-quality fabric, finished with careful stitching, and inspected and packed by hand before it ships. If something isn’t right, here’s exactly how we’ll help.
1 Wrong size? Get a replacement
If the size you receive doesn’t fit, we’ll exchange it for the correct size.
- Raise a replacement request within 7 days of delivery.
- The item must be unworn, unwashed and carry all original tags.
- Replacement is subject to availability in your requested size.
2 Other issues? Get a refund
If you need to return an item for any other reason, we’ll process a refund once it’s back with us.
- The delivery charge is deducted from the refund — even if your order shipped with free delivery.
- Approved refunds are credited within 5–7 business days to your original payment method.
3 How to raise a request
Email us at contact@zeropero.in with your order number and a short note (add a photo if the item arrived damaged). We’ll guide you through the next steps.
Important
- A refund or replacement is only processed once the product reaches us in the same condition it was sent — unworn, unwashed and with tags intact.
- If the returned item arrives used, damaged or altered, the request will be cancelled and the item sent back to you.